EDC Technical Support Specialist - Padang, West Sumatra

Prima Vista Solutions is seeking a detail-oriented EDC Technical Support Specialist to join our team in Padang, West Sumatra. In this contract role, you will play a critical part in maintaining and optimizing our Electronic Data Capture (EDC) systems. As part of our growing team, you'll be responsible for troubleshooting technical issues, providing technical support to our clients, and ensuring the smooth operation of our EDC solutions. This is an exciting opportunity to work with cutting-edge technology and contribute to the success of our clients in the banking and financial services industry.

Our team in Padang is at the heart of our operations, and we're looking for someone who is passionate about technology and committed to delivering exceptional service. You'll work closely with our clients to understand their needs and provide tailored solutions. With your technical expertise and strong problem-solving skills, you'll be instrumental in ensuring that our EDC systems are always up and running smoothly.

If you're a skilled EDC Technical Support Specialist with a proven track record in the industry, we encourage you to apply. Join us in Padang and be part of a dynamic team that values innovation and excellence.

📋 Tanggung Jawab Pekerjaan

• Provide technical support to clients, ensuring the smooth operation of EDC systems.
• Troubleshoot and resolve technical issues related to EDC hardware and software.
• Install, configure, and maintain EDC systems at client locations.
• Monitor system performance and implement optimizations to improve efficiency.
• Document technical issues, solutions, and best practices for future reference.
• Collaborate with the sales and support teams to ensure client satisfaction.
• Stay up-to-date with the latest EDC technology trends and industry standards.
• Participate in on-site visits to client locations as needed.

🎓 Kualifikasi & Syarat

• Bachelor's degree in Computer Science, Information Technology, or a related field.
• Minimum of 2 years of experience in EDC technical support or a similar role.
• Proven experience with EDC systems, including hardware and software troubleshooting.
• Familiarity with EDC software such as Verifone, NCR, or Ingenico.
• Strong problem-solving and analytical skills.
• Excellent communication and interpersonal skills.
• Ability to work independently and as part of a team.
• Valid driver's license and willingness to travel to client locations.

🛠️ Keahlian

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