Overseas Network & Customer Service Executive - Global Freight Forwarding

Join NGFS Indo Nusa as an Overseas Network & Customer Service Executive and play a pivotal role in connecting our global freight forwarding operations with clients worldwide. In this dynamic position, you will serve as the primary liaison between customers and our team, ensuring seamless communication and exceptional service. Based in Batam, Kepulauan Riau, you will be part of a team that drives our mission to provide efficient and reliable freight forwarding solutions.

As an Overseas Network & Customer Service Executive, you will handle a wide range of customer inquiries, manage client relationships, and coordinate with our global network of partners. This role offers a unique opportunity to develop your skills in international business and customer service, while contributing to the growth of one of Indonesia's leading freight forwarding companies.

📋 Tanggung Jawab Pekerjaan

• Act as the primary liaison between customers and the company, ensuring clear and effective communication.
• Handle and resolve customer inquiries and complaints professionally and efficiently.
• Coordinate with our global network of partners to ensure smooth and timely delivery of freight.
• Manage client relationships, including maintaining client databases and tracking customer interactions.
• Assist in the development and implementation of customer service strategies and programs.
• Utilize CRM software, such as Salesforce or HubSpot, to manage customer relationships and interactions.
• Stay updated on industry trends and best practices in freight forwarding and customer service.
• Contribute to the continuous improvement of customer service processes and procedures.

🎓 Kualifikasi & Syarat

• Bachelor's degree in Business Administration, International Relations, or a related field.
• Minimum of 3 years of experience in customer service or a related field, with a focus on international business.
• Proven ability to communicate effectively in English, both verbally and in writing.
• Strong organizational and multitasking skills, with the ability to manage multiple customer interactions simultaneously.
• Experience with CRM software, such as Salesforce or HubSpot, is a plus.
• Familiarity with international trade regulations and procedures.
• Ability to work well under pressure and meet tight deadlines.
• Valid SIM card and passport for international travel.

🛠️ Keahlian

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