Front Desk Agent & Guest Relations Officer (Female) - Hospitality Industry

Join a dynamic hospitality team in Serang, Banten as a Front Desk Agent & Guest Relations Officer (GRO)! This role offers a competitive base salary plus service charge benefits, providing an excellent opportunity to grow in the thriving tourism industry. As a Front Desk Agent, you'll be the first point of contact for guests, ensuring their stay is seamless and enjoyable. With your exceptional guest relations skills, you'll handle inquiries, reservations, and any issues that may arise, all while maintaining a warm and professional demeanor. This is your chance to make a lasting impression and contribute to a memorable guest experience.

At Private Advertiser, we pride ourselves on delivering exceptional service and creating unforgettable moments for our guests. Our team is dedicated to providing a welcoming and comfortable environment, where every guest feels valued and appreciated. With a strong focus on customer satisfaction, we are committed to continuous improvement and professional development. Join us and be part of a team that truly cares about its guests and their needs.

In this role, you'll use industry-standard tools like PMS (Property Management System) and CRM (Customer Relationship Management) software to streamline operations and enhance guest interactions. You'll also have the opportunity to develop your skills in front desk operations, customer service, and guest relations. With our comprehensive training programs and mentorship, you'll have the support you need to thrive in this exciting career path.

📋 Tanggung Jawab Pekerjaan

• Greet and assist guests upon arrival and departure, ensuring a warm and professional welcome.
• Handle guest inquiries, reservations, and special requests, providing timely and accurate information.
• Manage front desk operations, including check-in/check-out processes, room assignments, and guest records.
• Resolve guest complaints and issues promptly and professionally, ensuring their satisfaction and loyalty.
• Coordinate with housekeeping, maintenance, and other departments to ensure smooth guest experiences.
• Maintain accurate and up-to-date guest records and reports using PMS and CRM software.
• Assist in training and mentoring new front desk agents, fostering a positive and supportive team environment.
• Stay informed about local attractions, events, and hospitality trends to enhance guest recommendations and experiences.

🎓 Kualifikasi & Syarat

• Minimum of 2 years of experience in front desk or guest relations roles in the hospitality industry.
• Proven track record of excellent customer service and guest satisfaction.
• Proficiency in using PMS and CRM software, with a strong understanding of front desk operations.
• Fluent in both English and Indonesian, with excellent communication and interpersonal skills.
• Ability to work in a fast-paced environment, manage multiple tasks, and meet tight deadlines.
• Strong organizational skills and attention to detail, with the ability to maintain accuracy in guest records.
• Flexible and adaptable, with the ability to handle unexpected situations and emergencies.
• Enthusiastic and passionate about providing exceptional guest experiences and contributing to a positive team culture.

🛠️ Keahlian

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